Train tickets bundled VIP priority packages, more subtle gimmick
Compared to the plane ticket, the train ticket "bundling" is more hidden. Modern Express reporter experience the first time, it was deceived past.
Open the "Ctrip" APP, choose to buy in October 20th from Nanjing to Shanghai train G7039. Software to display the ticket, and provides a 12306 "booking" booking Ctrip "train ticket ticket" three tickets. "Ctrip booking", reporters click on the page to jump to fill orders, display fares 159.5 yuan, the reporter did not react, almost have to click to buy. Suddenly realized that if the price is wrong!
And returned to inquire about, the fare is obviously 139.5 yuan, how come suddenly more than 20 yuan? Modern Express reporter again according to the program operation, repeatedly looking for, only to find that the order of the page has been sliding to the end, there is a column "VIP" priority ticket".
But when the reporter is booked, did not choose VIP apparently, is there backside behind this tricky? Click on this option, jump to the two page, only to find that: Ctrip has default to add a package to you. If you don't open the two page, you probably won't even know it's hidden.
Package includes car rental coupons and customer service, diamond customer service value of 40 yuan
This package worth 20 yuan a person, including "enjoy customer service, enjoy a rapid retreat change service, enjoy the SMS alert service, including 70 yuan rental voucher". In addition to 20 yuan package, you can also choose "VIP priority ticket" 10 yuan package, in addition to "enjoy customer service, including 50 yuan rent certificate", in addition to the same as 20 yuan package.
And this so-called "car rental ticket", must through Ctrip car - domestic car rental channel, used to book domestic car prepaid products. In other words, through this kind of bundled sales, but also stimulated the Ctrip car rental business consumption.
Not only that, the modern express reporter experience found that "VIP priority" package is also rich and varied, from 10 yuan / share to 40 yuan / share. For example, the reporter chose to buy in October 12th from Nanjing to Shenzhen D3125 train, "VIP priority ticket" package price has become 40 yuan or 30 yuan per. But careful comparison, packages contain content, only the "special service" "one to one diamond super customer service, VIP service," one to one "gold customer service, from warm, intimate service", the rest of the change service, SMS alert service, 70 yuan rental voucher is the same content.
Customer service what is the difference between why a higher grade will spend 10 yuan? In this regard, the modern express reporter to the consumer identity consulting Ctrip customer service. Ctrip customer service said, several customer service operating permissions are not the same, there are differences in follow-up services. "For example, change of passengers lost ticket and other troubles, diamond can help him to deal with customer service, as well as the follow-up documentary."
Ctrip customer service response: the default check is to facilitate the needs of passengers
Then why does this service have to be checked by default, whether it infringes consumer rights? What is VIP priority and why pay more? Ctrip customer service said, "VIP priority ticket" package is mainly aimed at the passengers in time, in the case of tight ticket sources, the probability of getting tickets will be great. Those who pass the ticket that carries Cheng to buy a ticket, chose "VIP gives priority to give a ticket", carry Cheng to be able to give priority to a service.
When the modern express reporter asked why the system should automatically default to help passengers tick the package, the customer service explained that this is in order to provide passengers with the service needs of the convenience. If the passengers have paid no attention, the VIP package, Ctrip customer service said, as long as the package rental coupons no consumption, consumers can pay within one month after the "wrong" as an excuse to apply for a refund, Ctrip customer service can contact.
12306 customer service: there is no priority ticket
For "priority ticket" argument, the modern express reporter also consulted the 12306 customer service. 12306 customer service said that the railway sector does not exist "priority ticket", as long as the ticket during the sale, tickets are now available. "We don't know much about other websites and we don't have them."."
Jiangsu province consumer protection committee: Ctrip has been linked to reflect the problem
Ctrip complaints for Ctrip response, October 10th has been an urgent rectification of ticket products. Do train tickets or other types of products not infringe the rights of consumers? Jiangsu province consumer protection committee complaints department director Zhang Haoshu said, this still violates the consumer's right to know and the right to choose. "On this matter, the Provincial Consumer Protection Committee has made contact with Ctrip, to reflect this problem to them. Ctrip said that the interior has been gradually rectification."