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Lenovo announced the recall part of X1 Carbon 2017 laptops due to loosening of the screws

via:CnBeta     time:2018/2/6 19:10:42     readed:648

ThinkPad X1 Carbon 2017 notebook computers

About ThinkPad X1 Carbon

The 2017 ThinkPad X1 Carbon is a portable laptop, which integrates the most advanced technology and material operation of Lenovo, and is very suitable for mobile office use, and it sells for 9999 yuan.

Cause of recall: screw loosening

Lenovo official said the reason for the recall is: ThinkPad X1 Carbon 2017 notebook computer, there are very few products there may be individual keyboard screws loose, loose screws may fall off and squeeze or exposure to other components inside the product, in occasional case may cause the battery to overheat and scratch, lead to damage to the computer. The Chinese market has not yet received or found the failure report caused by the above problems. For the sake of public security and to better safeguard the interests of the user, Lenovo decided to carry out this initiative.

The recall involves the production of X1 Carbon 2017 notebook computers from December 2016 to October 2017. There are 68492 Chinese markets. Users can identify the impact notebook by way of the top 4, serial number and date of production. The X1 Carbon 2017 notebook computers produced in November 2017 and later were not affected and were not within the scope of the recall.

Lenovo will provide free testing and maintenance services for the affected users. Lenovo recommends that X1 Carbon 2017 notebook users immediately check whether the computer is in the recall range, if in the recall range, it is recommended that you stop using it immediately, and contact Lenovo or Lenovo authorized service providers to check your laptop, and eliminate potential safety hazards.

The method of user contact in the mainland of China

China, users can access the https://support.lenovo.com.cn/lenovo/wsi/Station/serviceStation/x1cfirst.html check to confirm their own use of the computer is in the scope of the recall or call toll free 4001006000, Lenovo customer service service center to check for you. You can also contact the Lenovo after-sale technical support center all over the world. When you contact Lenovo's after-sale technical support center, please inform them that the reason you call is about the recall of ThinkPad X1 Carbon 2017 notebook.

This is not the first Lenovo recall, as early as April 21, 2015, the lithium ion battery ThinkPad Lenovo notebook computer was in Chinese mainland recall October 2010 to June 2012 during the production of the China in mainland China involving a total of 37 ThinkPad notebook computer 89653. The reason for the recall is that the battery will be in trouble by accident, causing the battery shell to overheat and there is a safety hazard.

In January, HP announced that there was a risk of fire and burns due to the overheating potential of some batteries. Therefore, we voluntarily recalled some laptop computers sold in the world during December 2015 -2017 December. In the recall range of the battery group, China HP Co., Ltd. will replace the battery group for free to customers, in order to eliminate security risks.

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