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The Consumers Association informed this morning, in order to strengthen the "double 11" online shopping product prices, after-sales service and quality of social supervision, the Consumer Association from October 2017 -2018 January organized "double 11" online shopping product prices, Quality, service survey experience activities. The survey conducted surveys on 16 online shopping platforms involving 9 major categories, including clothing and shoes, mobile phones, food products, cosmetics and toiletries, home textile, baby products, luggage accessories, household appliances and other daily necessities Experience. Survey experience mainly related to price tracking records, seven days no reason to return operations, "Sea Amoy"Authentic product identification, non" Sea Amoy "product quality test.
Relevant person in charge of the Consumers Association said that from the survey results, non-presales goods under most circumstances "double 11" is not the best; "sea Amoy" goods to achieve "no reason to return" difficult and suspected of counterfeiting The situation is more; non "sea Amoy" products, apparel product quality problems are relatively prominent. Consumers Association suggested that platform businesses and to be guided by the quality of consumption, and consciously regulate price behavior, good platform for the quality of goods. Relevant government departments should strengthen the supervision and management of online shopping, adhere to the coordinated governance, and severely punish illegal acts of trust and misconduct. Appeal to consumers to establish the concept of quality consumer, rational and rational consumption, adhere to develop a good consumer rights awareness.
Consumers Association said that the next step will be to contact or talk about the relevant platform, and quality problems and suspected counterfeit goods to the relevant departments for processing.
53 sea Amoy samples 16 suspected of counterfeiting
In the "sea Amoy" product appraisal, the survey experience actually purchased "sea Amoy" 93 samples of goods, involving 37 brands. Until now, only 19 brand names or authorized persons issued identification conclusions on 53 samples, of which 37 samples were genuine and 16 samples were counterfeit. Of the 53 samples, 5 are genuine electrical samples, maternal and child supplies are genuine.
The cosmetics, involving Shiseido, CPB, Lancome, Ke Yan, Maybelline, Estee Lauder, Clinique and other seven brands 19 samples, according to the trademark rights or the identification of the author's conclusion, 11 samples are genuine, 8 samples suspected of counterfeiting.
The goods suspected of counterfeit goods were Jingdong platform "Mei Ah international overseas franchise stores" sales of Shiseido wash Yan specialist facial cleanser; the United States excellent product platform "speed duty-free shops" sales of Estee Lauder modified repair muscle through Essence; honey bud network Platform sales Shiseido wash Yan specialist facial cleanser and honey bud selection of businesses selling Estee Lauder more effective Zhiyan Cream; fight a lot of platform "jdf Beauty" shop sales Shiseido wash Yan specialist facial cleanser and the platform, "Ya pure beauty" Estee Lauder store sales of ANR eye cream; Taobao platform "Karelian skincare family" Shiseido sales of anti-sun sunscreen; Netease Koala sea buy platform "self-direct mail warehouse" sales Estee Lauder ANR eye cream.
Shoes involved Adidas, Sachs, Aibu, Skechers and other four brands of 10 samples, according to the identification of the trademark rights or authorized persons concluded that seven were genuine, three were suspected of counterfeiting.
Products suspected of counterfeit goods Adidas clover Smith shoes sold by Adidas / Adidas brand settled by Beibei network platform; Adidas shell shoes sold by Gome's online platform "Haikun sports franchise store"; sales of "Miss Choi shoes" by many platforms Adidas coconut shoes.
Bags category involving coach, Michael Kors and other two brands of 9 samples, according to the trademark rights or the identification of the author's conclusion, 4 are genuine, 5 suspected counterfeit goods.
Suspected counterfeit goods are the Dangdang platform "luxury Amoy global franchise stores" sales coach shopping bags; Gome online platform "Auchan luxury bags franchise stores" sales coach Boston handbags; Jingdong platform "Bai Mong overseas franchise stores Sales of Michael Kors tortoiseshell bag; fight a lot of platform "ishop Light luxury" shop sales coach shell package; Taobao platform "Miss Rose purchase of the United States" store sales Boston handbags.
"Sea Amoy" goods on the 7th no reason to return difficult
In addition, experiential personnel checked whether Sea Amoy samples sold through cross-border e-commerce platforms supported the return of goods without reason for seven days. The statistical results show that of the 100 "Sea Amoy" samples tested in this survey, 62 samples clearly displayed on the display page or the purchase page logo do not support the seven-day no-reason return.
Not only that, even if the label supports seven days no reason to return, due to the higher return shipping costs and taxes, consumers choose to return more often than not worth the candle.
19 "non-sea Amoy" samples have quality problems, excessive infants and children clothing formaldehyde
The experimenter will send 101 non-"sea Amoy" samples to agencies with relevant inspection qualifications for testing, quality testing, and sample identification and description. Quality testing and identification, indicating that the test results show that 101 samples, 19 samples of quality problems. The value of the fiber involved in apparel did not match the test value and the color fastness of the fabric did not meet the standard requirements. The index of pilling and pilling did not reach the standard. The individual platform merchants' down jacket samples had chapped indexes or the types of down did not meet the relevant standards. Shock shock package samples, impact resistance does not meet the standard requirements. Food samples acid value or sodium content problems. There are excessive liquor plasticizer residues.
Reporters noted that in many quality problems of goods, the United States and excellent products platform "Pinchuang Trading" shops selling nominal "sponge bubble" brand windbreaker jacket fabric and the formaldehyde content of the test results were 28mg / kg And 43mg / kg, while the standard requires infant clothing (two years of age and below) ≤ 20 mg / kg.
Quite a lot of platform "Shu Du apparel specialty stores" sales nominal "Yu Zhaolin" brand underwear pants formaldehyde content test results 109mg / kg, while the standard requires direct contact with the skin of clothing formaldehyde content ≤ 75mg / kg.