Tencent Technology News February 12, Netease Koala evening re-issued a statement saying that the authority of the world's inspection, identification, testing and certification body SGS detection comparison found that the Netease Koala Haibao sale "Estee Lauder ANR Eye Cream Small brown bottle 15ml "safe and reliable authentic goods.
At the same time, Netease Koala Haiya to Estee Lauder Global CEO sent an open letter asked Estee Lauder to clarify the facts, and Netease Koala sea shopping and user make a public apology.
February 7, released in the Consumers Association entitled "2017" double 11 "online shopping price, quality, after-sales service," the report article, "Netease Koala sea platform for direct sales of self-employed warehouse sales Estee Lauder ANR eye cream lotion small brown 15mL "The identification results for the" False ".
On the afternoon of February 8, an insider of the Commodity Services Supervision Department of the Consumer Association disclosed to a reporter of China Business that the report concludes that Estee Lauder China Company issued the sample inspection. Netease Nepali Koala acquisition of the question, the other said that the two sides are conducting exchanges.
The following is the full text of Netease Koala statement:
Netease Koala Hai buy Estee Lauder products and Estee Lauder counter, duty-free goods store the same spectrum
Should be required by the majority of users, the authority of the world's inspection, identification, testing and certification body SGS detection comparison, Netease Koala Haibao sale "Estee Lauder ANR eye cream small brown bottle 15ml" and the domestic Estee Lauder counters and the global 5 Nine countries in different countries and regions, the same paragraph sales of goods with the same infrared spectrum characteristics are exactly the same. Once again confirmed that Netease Koala Hai purchase this product is safe and reliable authentic goods.
According to media reports and communication with the China Consumer Association, Netease Koala sea purchased to obtain the China Consumer Association reported in February 7 mentioned by the Estee Lauder (Shanghai) Trading Company identified Netease Koala Haibao sale "Estee Lauder ANR eye cream small brown bottle 15ml" batch number and other related information.
Subsequently, Netease Koala Haiyou the batch of goods purchased from the Hangzhou Tower Estee Lauder counters, and purchased from Europe, Singapore, South Korea, Taiwan, Hong Kong and other global countries in five counters and duty-free shops with a total of 10 same paragraph (Global Uniform Barcode: 887167022836) were sent to SGS testing laboratories, the strict comparisons of the whole composition of infrared spectroscopy (an internationally accepted method of chemical composition analysis and comparison based on the characteristics of chemical functional groups), the results 10 products have the same infrared spectrum.
Previously, Netease Koala Haiqian constantly urged Estee Lauder (Shanghai) Trading Co., Ltd. publicity appraisal qualifications, appraisers, appraisal standards, identification methods, the so-called fake definition and other information, but Estee Lauder (Shanghai) Trading Company has so far no response.
In the past more than 100 hours, the majority of users expressed their support for Netease Koala sea shopping, we are particularly touched, and feel the heavy responsibility. Thank users for Netease Koala sea purchase approval, we will live up to expectations.
Netease Koalahai Buy February 12, 2018
The following is the full text of Netease Koala open letter:
To an open letter from The Estée Lauder Companies Inc. CEO
Dear Fabrizio Freda,
Your company's wholly-owned subsidiary in China Estee Lauder (Shanghai) Trading Company (hereinafter referred to as Estee Lauder Chinese company) Netease Koala Haiyou sale of the Chinese mainland version of "Estee Lauder ANR eye cream small brown bottle 15ml" identification , In the identification of unfair and reasonable, did not follow the principle of benefit avoidance, the identification process is not standardized issued a completely wrong appraisal report, triggering public questioned Netease Koala sea shopping, which greatly hurt Netease Koala sea shopping and Netease's reputation, resulting in irreparable damage.
After inquiring about the official customer service of Estee Lauder China Company, it only recognizes its own official channels, namely Estee Lauder counters, stores and Estee Laundon products sold in China. It recognizes the absence of testing instruments and testing capabilities to conduct cross-border e-commerce platform sales of goods Identification. In this case, the world's recognized authoritative inspection, identification, testing and certification body SGS detection comparison, Netease Koala sold "Estee Lauder ANR eye cream small brown bottle 15ml" and the domestic Estee Lauder counter and the global 5 A total of 9 different countries and regions, the same paragraph sales of goods with exactly the same infrared spectrum characteristics, are genuine.
Earlier, Netease Koala Haiya Estee Lauder China Company has issued a lawyer's letter, and later on February 9 at 22 o'clock on the 9th issued "on the invitation of Estee Lauder China's publicity appraisal qualification, based on the statement of identification," Estee Lauder China's requirement for publicity qualification , Identification criteria, the so-called "fake" definition and so on to explain the issue, but Estee Lauder China Company has not given any response.
The purchase of overseas genuine Estee Lauder products through sales to Chinese consumers through cross-border e-commerce should not be treated differently. Here, we ask your company to clarify the facts, and made a public apology to Netease Koala sea shopping and users.
Netease Koala sea purchase
February 12, 2018