Just as we are ready to enjoy the Spring Festival "small holiday" at the same time, Netease Koala's PR team seems to be busy before the holidays come up. Because of the recent Consumer Association of China (referred to as: the Consumers Association) released a report, in addition to the report for a number of e-commerce platform in the "double 11" promotional price tag when the issue of verification, the "sea Amoy Commodity fake & rdquo; also appeared again in this report in the Consumers Association.
In this "sea scandal" issue, "Sea Amoy" e-commerce services known as Netease Koala and a number of e-commerce platforms have been listed.
(Photo Source: Visual China)
February 7, the Chinese Consumer Association announced on the official website called "2017" double 11 "online shopping price, quality, service experience survey report"Test Report. The report pointed out that Netease Koala "sea Amoy" shopping platform "self-direct mail warehouse" by the sale of "Estee Lauder ANR Eye Cream" (small brown bottle) by the agency testing, the sample checks suspected of counterfeiting .
In addition the report also pointed out that the Consumers Association bought a total of 93 "sea-Amoy" commodity samples involving a total of 37 brands. As of February 8, there have been 19 brand trademarks of the rights of the authorized person or 53 sampling samples were identified, of which 37 samples were identified as genuine, 16 samples were suspected of counterfeiting. In the cosmetics category, 11 samples have been identified as genuine, 8 samples allegedly counterfeit.
In addition to these eight e-commerce platform, there are Netease Koala "fake" list, but also the United States and excellent products, honey bud network, a lot of fight, Beibei network, the United States online, Jingdong, Taobao the remaining seven well-known electricity providers platform. However, compared to other e-commerce platform, third-party vendors selling holiday, Netease Koala Haiyou list as the only one by the "direct mail warehouse" channel sales of counterfeit goods e-commerce platform, which has been the outside world Extra attention.
On February 7 in the Consumers Association issued a "report" the same night, Netease Koala official account in its Sina microblogging "Netease Koala sea shopping," said in a statement, the platform has been off the "Report" The alleged counterfeit Estee Lauder ANR eye serum cream products, and saidWill actively cooperate with the investigation.
However, the day after the first statement issued by Netease Koala the next day, February 8 afternoon, Netease Koala once again issued an announcement on the official microblogging, said the platform has now been confirmed that the Consumer Goods Association refers to the goods overseas Authentic goods, the source of the goods procurement link is clear and reliable, for the normal sale of overseas goods. At the same time, Netease Koala said the platform has been provided to the Consumers Association clear and reliable authentic certificate,And do not want to appear due to different product versions at home and abroad "Difference" rdquo;.
It is noteworthy that, in addition to the name of the goods for sale, Netease Koala still in this statement to the Consumer Association's appraisal body questioned, said the appraisal agency does not have the qualification of the goods, the report issued by the results Is "completely wrong". Netease Koala in this statement refers to the "identification of institutions", it is a subsidiary of Estee Lauder Estee Lauder (Shanghai) Trading Company (Estee Lauder China).
February 9 evening, Netease Koala official micro issued againstatement, For the Estee Lauder (Shanghai) Trading Co., Ltd. appraisal results, Netease Koala platform in addition to issuing a lawyer letter to the company, but also asked the Division to provide identification criteria, methods of identification and the so-called "false" definition, and urged it as soon as possible Give a reply
In fact, we can see in Estee Lauder's official microblogging, in the Consumer Association released the "report" the previous week (January 31), there have been netizens Netease Koala's "sea Amoy" problem in the Weibo Critics questioned in the area, get the officialReplyYes:
Dear Ya powder, Estee Lauder Group official approved sales channels, including department stores counters, independent stores, Sephora with its online store, Lynx flagship store, in order to protect the interests of consumers, to protect the quality and safety of your purchase of the product , I suggest you can buy it in the above channels!
Obviously, this is a typical response to avoid positive responses.
At the bottom of this commentary, there are netizens who have "bought" and have so far not encountered any fake goods. "Some netizens said that" you can ask the Bank of China whether you can buy parallel imports or not, what do you think he will tell you? " , There is a blunt is "overseas, the problem of interests between domestic companies troubled" & rdquo;
However, Netease koala platform for urging or the concern of the masses, Estee Lauder official NetEase koala platform has not yet responded to the issue of "sale of fake".
For the Consumer Association's allegations, product manufacturers do not respond, Netease Koala platform in the evening of February 12 once again releasedstatement, Said the platform sold Haitao Edition "Estee Lauder ANR Eye Cream" by the well-known certification body SGS test comparison confirmed that the goods and the domestic Estee Lauder counters and the world's five different countries and regions (European countries, Singapore, South Korea, Taiwan, Hong Kong counters and duty-free shops) official sales of the same paragraph 10 with the same characteristics of infrared spectra of products, once again confirmed the goods sold on the platform for the authentic goods.
(Netease Koala announced on the 12th SGS test report)
At present, Netease Koala platform has been officially sent to Estee Lauder CEO Fabrizio Freda Animo issuedopen letter, Asked Estee Lauder (Shanghai) Trading Co., Ltd. to respond to the appraisal results, and has sent a letter of counsel. However, as of press time ago (February 14 morning), Estee Lauder official has not yet responded.
In response, some users commented:
Dejected Koala, victims of general trade and cross-border trade.