Kngine is available for automated customer service for corporate search. How does it work? According to its website, the first is the learning section. Kngine captures the World Wide Web, corporate documents, books, FAQs and even customer service logs by combining state-of-the-art in-depth learning and knowledge-based AI methods to create a logical representation of knowledge.
The second part is the answer section, which Kngine understands when solving a problem is broken down into many sub-problems and interrelated, and forms a solution. Kngine then finds thousands of possible answers by searching his or her knowledge map and synthesizing the knowledge in millions of documents and in doing so gathers the basis for each possible answer and finally ranks them and gives them The most reasonable answer.
It is understood that Samsung Ventures' venture capital Samsung Next invested in Kngine in 2014 with Vodafone's Egyptian investment unit. The acquisition is in line with Samsung's efforts to develop artificial intelligence mobile solutions, including upgrading its smart voice assistant Bixby.
In intelligent voice assistant Bixby, in order to Google Assistant and Siri higher, Samsung can be accelerated for its progress can be said that invested a lot of effort, especially in recent years, with the focus in the field of artificial intelligence Samsung, Samsung A total of acquisitions, investment in a dozen AI companies, a considerable part of which is not unrelated to its Bixby.
In October 2016, Samsung spent 238.9 billion won (US $ 221.2 million) in acquiring American artificial intelligence firm Viv Labs, a startup that is dedicated to building an open AI assistant platform. The move is intended to reinforce Samsung's personal digital assistants' efforts to help companies build an AI-based, open ecosystem that spans all devices and services. The personal digital assistant here is actually the voice assistant Bixby that Samsung introduced in March 2017. A day earlier, Google just launched the Pixel phone with Google Assistant as the core, provoking a new type of artificial intelligence assistant war.
With Bixby officially released, Bixby-enabled applications have contextual understanding to more accurately understand what users want to do and understand and execute the user's voice commands in the event of incomplete information or incorrect sequence of statements. In fact, Bixby can even "prompt users to provide more information when needed", which Samsung calls "cognitive tolerance."
For example, there are several steps you need to make to make a call right now: unlock your phone, open a phone application, search for a phone number, and click the phone icon to start dialing. With Bixby, you simply press the Bixby dedicated button and go through a simple (voice) Order can replace all the above steps. "
However, such a first-version Bixby is obviously not perfect, due to the lack of voice recognition, Samsung need to accelerate the pace of the deployment of improved AI capabilities, the most direct way is still the acquisition. At this time, Samsung was also broke out will invest billions of dollars in huge budget to seek the acquisition of artificial intelligence company, and to set up an investment and acquisition of artificial intelligence technology company special funds.
In July 2017, Samsung acquired Innoetics, a Greek voice startup that will be used in Samsung's next-generation voice services or Bixby-related products for hardware such as mobile phones. In November of the same year, Samsung acquired Fluenty, an AI start-up company, to strengthen its technological capabilities for Bixby and improve AI service capability. Fluenty provides personalized, intelligent replies, as well as a built-in deep correlation engine that predicts the next possible behavior based on the history of user APP usage.
Unlike Google and LinkedIn, which offer similar services, Fluenty also supports more chat applications and offers a wider range of web services such as KakaoTalk, Telegram, Facebook Messenger and Line and more.
Then in Google Assistant andMicrosoftLarry Heck, who also played an important role in Cortana's development, also joined Samsung in charge of research and development of artificial intelligence.
It is also worth mentioning that Samsung is far more than Viv Labs, Innoetics, Fluenty and Kngine in the Smart Voice space. Expect Labs, an intelligent voice solutions company invested by Samsung, and Reactor Labs such as Knowledge Atlas, Pre-Search and Natural Language Interaction Technologies .
This shows that Bixby's rapid upgrade is likely to benefit from the acquisition of technical support from these teams, the acquisition of Kngine based on deep learning and other artificial intelligence technology mobile solutions, will help Samsung to further enhance the performance of Bixby. The Investor said the time is also a period during which Samsung is starting to focus on the development of mobile AI solutions. Bixby will also be open to third-party developers, which means developers can integrate new features for them to interact effectively with other devices.
Last year, Samsung launched Bixby first in the Galaxy S8 and S8 Plus. It is the result of a combination of Samsung's Artificial Intelligence, Deep Learning and UI Design. In addition to Samsung's own products, the future of Bixby will be unveiled in the other company's equipment.