This year, 315, consumers' rights protection channels are more smooth.
On March 14, SAIC held a press conference in Beijing and announced that the second phase of the national 12315 Internet platform will be formally launched on March 15.
According to reports, this 12315 platform upgrade introduced the technology of five technology companies such as Alibaba and Gaode Map. Consumers can not only make complaints and reports within 24 hours, but also hope to complete dispute resolution online.
In addition to the official website and app, in this upgrade, the official applet of 12315 is also the first time to access Alipay. Consumers can use their own familiar app to make rights protection at any time.
After the upgrade of the second platform is completed, the 12315 official applet can already provide complaints and reports channels, view the basic information of the operators, geographic information of the operators, consumer rights protection regulations and other services.
"Everyone is a consumer, and consumer rights protection is a matter of tens of thousands of households. “Li Yanming, deputy director of the Consumer Protection Bureau of the State Administration for Industry and Commerce, said that a variety of channels facilitate consumer freedom of choice and can further smooth the channels for consumer rights protection.
Currently, Alipay enters "City Services" or searches on the home page "12315" can open the official State Administration for Industry and Commerce 12315 applet, click "I have to complain" or "I want to report" and then enter The name of the company that filed the complaint and the information submitted to report the complaint can be completed.
If the consumer does not know the registered name of the company, the system can also automatically determine the company and match the jurisdictional authority by clicking on the electronic map.
When complaining, you can also choose to give priority to the intervention of the company. The maximum processing time of the company is not more than 10 working days. If you are dissatisfied with the results of your company's processing, you can transfer it to the industry, commerce, and market regulators where you are located.
"For consumers, their access to rights protection is further smooth." Not only has the efficiency of complaints and reports been greatly improved, Alipay's real person authentication capability has also been used to reduce the operating costs of the consumer registration process. On the other hand, it is also possible to effectively avoid the possibility of malicious complaints and identity being used. "Gold Financial Services Alipay Group Vice President Zou Liang said.