Cover news reporter He Fangdi
For a new mobile phone card, but can not play a special car, because the mobile phone number in a network about the car software shows arrears. On June 5th, Mr. Fang Fang from Chengdu City reflected this wonderful story to the cover story. In addition to not getting a special car, he accidentally inherited someone else’s “debt,” and “The car company now asks me Paying two arrears, I will definitely not give. ”
Mr. Fang revealed that through customer service communication, the company began to allow itself to provide new card access to the network. After the offer, the other party allowed itself to pay "arrears," so repeatedly that Mr. Fang was angry and "I want to pass Legal means to resolve this matter. ”
On December 26 last year, I took a financial job to Mr. Fang and bought a new mobile phone on Taisheng South Road in Chengdu. I changed a new card by the way. I wanted to experience a new mobile phone with pleasure. Unexpectedly, I encountered a bad thing. . When Mr. Fang opened a network about car software and was preparing to take a taxi, he was surprised to find that he had two fares not settled, one of which was displayed as 283.6 yuan. "My new mobile number was used, and for the first time, how could it be? Arrears? ”
On a billing page, it is indicated that the license plate Zhejiang AM6XXX and the owner Mr. Chen’s 283.46 yuan fare are to be paid, and the location is within a thousand miles away from Hangzhou & mdash; Yuhang District to Xiaoshan District is more than 30 kilometers away. “I didn’t To that place, Mr. Fang conjectured that "the last owner's arrears should be transferred to me." "What is embarrassing is that it also shows some of the other party's mobile number is 7905," "Does this person owed money? ”
In order to relieve “debt”, Mr. Fang opened the online customer service hotline of the car company. “The other side asked me to provide a new card to prove the network. In February, I sent it by mail and the result was not answered. Mr. Fang told the reporter that during this period, the company will call himself from time to time and demand that he pay two "odds". On the afternoon of the 6th, Mr. Fang dialed the customer service phone again to seek advice. The customer service staff said that Mr. Fang needs to provide a new card to the network and give feedback within three working days.
Why did the newly purchased mobile phone carry the "owner's debt" of the last owner? On the morning of the 7th, the reporter accompanied Mr. Fang and came to a business hall in Taisheng South Road. When the company canceled the number, the system only showed whether the user owed the telephone charge record, and did not show the arrears record of the taxi software. After the mobile number is cancelled, the company will retain the number for a period of time before continuing to sell.
According to the staff’s query records, the last owner of this mobile phone number was automatically cancelled due to long-term arrears last year. The exact timing is unknown. On the other hand, if Mr. Fang is indeed arrears, then Mr. Fang’s mobile phone display information on the arrears number ending in the number 7095. Who will this number be? After a series of questions, the cover news will continue to pay attention to this issue.