At the same time, the Ministry of industry and information department requires operators to carry out a clear code price, the restrictive conditions of the Tariff Scheme and the matters needing attention for the users, such as the period of validity, should fulfill the duty of reminding, not to exaggerate or confuse the preferential margin unilaterally, so as to ensure the consumers' consumption.
In this regard, China Telecom and China Unicom have issued a public statement to comprehensively regulate the publicity of unlimited flow packages.
China Telecom said that during the promotion process of unlimited flow packages, there was a problem of non-standard publicity. According to the requirements of the Ministry of industry and commerce, Telecom has started the self inspection and rectification work of various business units.The key points include the following aspects:
First, we need to further highlight the terms "speed reduction".
Two, we need to further standardize all sales and customer service channels, and clearly indicate to users the terms "speed reduction".
The three is to further improve the publicity of charges, user flow usage notification and reminder services.
China Unicom said that, according to the requirements of the Ministry of industry and information, it has fully started the self-examination and rectification work of the business units at all levels to ensure that the users are clearly informed of the package publicity, the publicity of the tariff, and the business documents.The key points include the following aspects:
First, we should standardize the publicity of the packages in each package, and conduct a comprehensive investigation of the irregular behaviors existing in the publicity packages of large flow packages.
The two is to standardize the operation of sales and service channels, and to remind users of the tariff, such as flow rate and speed, etc.
Three, we should further improve the package design, standardize the publicity of charges, inform users and remind users of services, and effectively enhance the service level.
China Mobile has not made any noise, but there should be similar statements soon.
[China Telecom specification unlimited package publicity]
In order to implement the "speed reduction" policy and meet the demand for rapid growth of users, the China Telecom has launched a "unlimited flow" package to significantly reduce the rate of traffic and provide more benefits and options for users.
The characteristics of this type of package are "unlimited flow rate, quantity reduction speed": the total amount of traffic that users can use is not upper limit. "Reaching the speed" is mainly referring to the general rules of international operators, taking into account the user traffic demand, the mobile network capacity and the fairness of the network use.
In the process of promotion of the above package, there was a problem of non-standard publicity. According to the requirements of the Ministry of industry and information, we have fully started the self-examination and rectification work of the business units, with the emphasis on the following aspects: first, we require further clear and clear "quantity reduction" clause; two is the requirement to further standardize all sales and customer service channels, and make clear to the user the "quantity reduction" clause; three It is required to further improve the publicity of charges, user flow and notification service.
We will always uphold the concept of "customer first and service with heart" to provide users with more products and services that can be used, used and used well. Sincerely welcome users and the community to supervise and criticize our work.
[China Unicom fully regularize mobile phone packages]
In order to implement the policy requirements of the State Council and the Ministry of industry and information, China Unicom has launched a large volume of 4G package, such as ice cream, Internet card, and so on, aiming at the increasing demand for mobile phone traffic. In order to ensure the network security and the fair use of all users online, in order to ensure the network security and the fair use of all users online, our company refers to the universal rules of the global operators to implement the use of reduced speed for users with more than a certain amount of traffic, but still can guarantee the user's basic network data flow use needs.
According to the requirements of the Ministry of industry and information, China Unicom has fully started the self-examination and rectification work at all levels of business units to ensure that the users are clearly informed in the package publicity, tariff publicity and business documents. The focus includes the following aspects: one is to standardize the intra set flow publicity of various sets of products, and to comprehensively investigate the non standard behavior in the promotion and promotion of large flow packages; two is to standardize the operation of the sales and service channels, and to prompt the users to give the flow and rate of the set up to the users at the striking position; and the three is to further finish. Good package design, standardize the publication of charges, inform users and remind users of services, and effectively improve service levels.
China Unicom will conscientiously implement the nineteen spirit of the party, adhere to the people centered concept of development, always uphold the "customer based" business service concept, constantly improve the quality of products and services, and comprehensively enhance the sense of user gain. China Unicom sincerely welcomes users and all walks of life to supervise and criticize our work.