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Microsoft suffered quality control dilemma: Windows 10 1809 update bugs constantly

via:cnBeta.COM     time:2018/10/9 14:01:42     readed:156

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Windows 10 1803 update exposed data loss (file deletion) problem,In fact, in the months before the official release, the testers have already raised it in the feedback report.

It's unclear how many people are affected by the issue, but judging from the decision to allow Microsoft to withdraw the update, the severity of the problem should be quite tricky.

On Windows 10DevelopmentIn the process, Microsoft did not “close the door”, but generously invited individuals to participate in early testing to fully collect problem reports.But from the current situation, Microsoft may be too dependent on non-professional Windows Insider testers.

In the year prior to the release of Windows 10, the company had massive layoffs, hoping to phase out its own full-time Software Test Engineer (STE), allowing developers to test their work and rely on feedback reports from Windows Insider.

Hal Berenson, a distinguished engineer who has worked at Microsoft for many years, pointed out that there may be three ways to pass the accidental deletion of the file:

(1) The development team was unable to isolate the problem and thought that the phenomenon was rare, so it was decided to push it first;

(2) Although equally rare, automated filtering tools may not capture this serious problem;

(3) They tried to fix it but did not solve all the problems.

Microsoft has not revealed why the bug was mixed into the "October Update."However, HAL Berenson believes that the most likely scenario is the third.

An article on the Microsoft Support site shows that the company is investigating an 'isolated report' that suffered a file loss bug after installing the 1809 update.

Dona Sarkar, chief of the Microsoft Windows Insider project, suggested thatAffected users please contact the Windows technical support team because the company has a "tool to get the computer back to good shape."

All in all, after boldly allowing anyone to participate in Windows testing, Microsoft should now realize the importance of ensuring software quality.

In addition,Windows 10 also faces some issues related to regular reading security update patches, especially forcing enterprise deployments.

Earlier this year, Susan Bradley wroteAn open letter to Microsoft. If Microsoft can really listen to customers' opinions, it is time to come up with actual actions to prove themselves.

[Compiled from:TheVerge]

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