On the Tuesday activity day of this month's patch, kb4532693 released by Microsoft has brought a lot of troubles to users. In addition to being unable to boot normally, it also causes the loss of desktop and account configuration files after upgrading.Now Microsoft's support team has acknowledged these mistakes and offered another solution for recovering personal data.
If you have a similar problem and you can't browse through major user profiles, Microsoft recommends that users restart in secure mode before starting in normal mode to resolve the problem. "If the above steps are still invalid, you can uninstall any secure banking or antivirus software in the temporary profile so that you can basically solve this problem," the post reads.
It is worth noting that Microsoft has yet to acknowledge this confusion in its official documentation and provide fixes for affected users. Microsoft is expected to release a new cumulative update later this month that includes fixes for user profile errors.
After upgrading the patch, the desktop and user configuration of Windows 10 appears to have been reset to the default settings, the desktop background reverts to Windows, the custom icon is gone, and even the files on the desktop are gone, according to user feedback.
However, this problem is not serious, because Microsoft did not really reset and clear the data. The user's desktop and configuration file are still there. Under the C: users user file, you can find the backup file named. OOo or. Bak.
The reason for this problem is probably that during the upgrade process, these users' accounts are loaded into the temporary configuration, the original files are renamed and backed up, and then Microsoft forgets to change them back because of some bugs or negligence.