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Tesla apologizes: free replacement

via:博客园     time:2020/3/3 15:09:54     readed:176

On March 3, it was reported that recently, some car owners exposed the problem of using the old version of chip by Tesla in China, and Tesla responded. Tesla said that Tesla China received part of the owner's comments that the hardware code of the vehicle controller is inconsistent with the environmental protection information on the vehicle list. In this regard, Tesla China understands the mood of consumers and attaches great importance to it. In particular, Tesla China made the following instructions:


Tesla Shanghai Super plant resumed production on February 10. During this period, based on the supply chain situation, part of the hardware installed in the upgraded model 3 of standard endurance is hw2.5. With the recovery of production capacity and supply chain, we will provide free replacement of hw3.0 for the owners of the controller hardware for hw2.5's model 3, which is an upgraded version of the China made standard endurance. Please make an appointment through Tesla service center and wait patiently.

At this stage, if there is no FSD function, there is no difference between model 3 with hw2.5 and model 3 with hw3.0 in driving experience and safety. We have installed hw3.0 hardware for all FSD customers.

Tesla also said:

Our original intention is to provide products for you as soon as possible on the premise of meeting the safety and use needs of consumers. We apologize and understand the troubles caused by some Tesla loving owners. In the current situation, we are also actively taking various measures to ensure the supply chain and timely delivery. We will continue to listen carefully to the suggestions of consumers. Every voice of yours is helping us to provide better services and products for consumers. Once again, I would like to thank all owners for their love, support and understanding of Tesla.


Before that, netizens said that everyone thought that Tesla's domestic 3 uses hw3.0 chips, and many domestic model 3 owners also use 3.0 chips. But now more and more people mention the 2.5-chip car, but the list with the car says that the 3.0-chip is used, as if I bought itIPhone11. You gave me a chip with iPhone 10.


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