On January 14, the State Post Office released the results of the 2020 express service satisfaction survey and time limit test. From the survey results of express service satisfaction, the overall score of express service satisfaction in 2020 is 76.7 points, which is 0.6 points lower than that in 2019.
Among them, the public satisfaction score was 84.2 points, which was 0.2 points higher than that in 2019; the time measurement satisfaction score was 69.2 points, which was 1.3 points lower than that in 2019.
The overall satisfaction ranking of express enterprises is: SF express, Jingdong express, EMS, Zhongtong express, Yunda express, Baishi express, Yuantong express, Shentong express, Tiantian express and Debang express.
Among them, the ranking of public satisfaction is: SF express, Jingdong express, EMS, Zhongtong express, Yuantong express, Yunda express, deppon express, Baishi express, Shentong express and Tiantian express.
The total time limit and 72 hour punctuality rate of the 10 brands are: SF express, EMS, Jingdong express, Zhongtong express, Yunda express, Baishi express, Shentong express, Yuantong express, Tiantian express and Debang express.
From the geographical point of view, the top 15 cities in 2020 are Baoji, Changchun, Luohe, Yinchuan, Taiyuan, Linyi, Hefei, Lanzhou, Wuhu, Urumqi, Hohhot, Quanzhou, Guilin, Wuhan and Haikou.
According to the introduction, the survey and test were conducted by the third-party organization organized by the state post office. The survey objects were 10 full network express service brands that ranked first in domestic express business volume in 2019 and reflected the main market share. The survey covered 50 cities, including all provincial capitals, municipalities directly under the central government and 19 key cities with large express business volume.