According to media reports, close to 315, Shanghai Consumer Protection Commission issued ten typical problems of consumer complaints in 2020, and Yunda express was named.
According to the Shanghai Consumer Protection Commission, in 2020, a total of 475 complaints from Shanghai Yunda Freight Co., Ltd. were accepted, and a large number of consumer conflicts were concentrated in the terminal delivery service of franchise points, involving the loss of express delivery caused by putting express delivery into post stations and express cabinets without the consent of consumers and throwing express delivery at the door without the consent of consumers. Individual consumers reported that they were also abused by the company staff in the process of communication.
A lawyer said that according to the provisions of Article 25 of the Interim Regulations on express delivery implemented in China, an enterprise operating express delivery business shall deliver the express to the agreed receiving address, the recipient or the agent designated by the recipient, and inform the recipient or the agent of face-to-face acceptance; the recipient or the agent has the right to face-to-face acceptance.
Even if it cannot be accepted face to face, the permission of the recipient should be obtained before placing the express cabinet or collection point. Otherwise, it is a violation.
If the express does not pass the face-to-face acceptance and there is damage or other accidents, in the case of having purchased insurance, the recipient can claim compensation from the insurance company; if it has not been insured before, the recipient can claim corresponding compensation from the express company.