The concern of Tesla's rights protection incident continued to rise.
According to the official website of the State Administration of market supervision and administration,Recently, at the Shanghai auto show, the rights protection of Tesla owners has aroused widespread concern. The General Administration of market supervision attaches great importance to it and has instructed the market supervision and administration departments of Henan Province and Shanghai Municipality to safeguard the legitimate rights and interests of consumers in accordance with the law. At the same time, it emphasizes that enterprises should earnestly fulfill the main responsibility of quality and safety, and provide consumers with high-quality and safe products and services.
On the afternoon of March 7, the market supervision and Administration Bureau of Zhengdong New District, Zhengzhou City, Henan Province, responded to the rights protection of Tesla owners at the Shanghai auto show. The Bureau received a complaint from Ms. Zhang, who was transferred by the market supervision bureau of Zhengzhou City, about the consumption dispute of Tesla cars. The complainants reported that the brake failure of the purchased Tesla car led to a traffic accident, failed to negotiate with the 4S store for many times, and asked the city The market supervision bureau intervened in the coordination of the handling of the car return and reasonable compensation for the loss. After preliminary examination, the Bureau accepted the complaint on March 8.
At present, the higher authorities have clearly approved that this issue belongs to the scope of consumers' right to know. On April 21, the market supervision bureau of Zhengdong New Area ordered Tesla automobile sales service (Zhengzhou) Co., Ltd. to provide Ms. Zhang with the complete driving data half an hour before the accident unconditionally.
On the same day, the China Consumer Association also officially stated that respecting consumers is the first prerequisite for business operation.
China Consumer Association pointed out that in the face of consumer complaints, enterprises should listen carefully, negotiate sincerely, and give consumers reasonable explanations and effective solutions. As an automobile manufacturer, enterprises should make use of professional knowledge to strictly self-examine when they master relevant data, and technical advantages should not become obstacles to solve problems.
last night,Tesla official once again said that our special processing team is working with all its strength. Now we will report the latest progress to you
This afternoon, we have taken the initiative to contact Zhengzhou market supervision and Administration Bureau and report the relevant situation. In order to safeguard the rights and interests of consumers, we are willing to fully cooperate and provide the original data of vehicles half an hour before the accident to the third-party appraisal agency or the technical supervision department designated by the government or the consumers themselves.
At the same time, we sincerely request Zhengzhou Municipal Supervision Bureau to appoint an authoritative and qualified third-party testing and Identification Organization to carry out testing and identification work and restore the truth as soon as possible.
We will bear all the expenses of the appraisal. At the same time, we promise that no matter what the test results are, we will accept them.
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