Tencent technology news, on April 22, Tesla announced that it would unreservedly cooperate with the regulatory authorities to carry out in-depth investigation and accept social supervision in an open manner. Willing to be witnessed by the three parties with the consent of customers, designated by the government or under the supervision of the government, and carry out testing in any qualified authoritative testing institution nationwide.
The following is the full text of Tesla's announcement:
Dear customers, netizens and media friends
Thank you for your continuous attention.
We fully accept the decisions of the state market supervision and Administration Bureau and Zhengzhou market supervision and Administration Bureau, do our best to actively cooperate with all relevant investigations, earnestly fulfill the main responsibility of quality and safety, and provide consumers with high-quality and safe products and services.
Up to now on April 21, we have provided the complete driving data half an hour before the accident (hereinafter referred to as data), and actively contacted and communicated with the relevant parties for many times and reported the relevant situation. The specific progress is as follows:
1、 Progress of communication with the family members of Ms. Zhang
1. In order to discuss the time and form of providing data with customers as soon as possible, on the afternoon of April 22, 2021, our staff contacted Ms. Zhang's husband by telephone and SMS for many times, but no reply was received.
2. In order to provide customers with the required data as soon as possible, on the afternoon of April 22, 2021, our company sent the sealed paper data to Ms. Zhang's registered contact address in the form of express mail, with a total of 48 pages and 6697 items.
3. On the afternoon of April 22, 2021, the customer support department of our company sent the electronic version of the data to Ms. Zhang's personal mailbox registered in our company by e-mail.
2、 Progress of communication with Zhengzhou market supervision and Administration Bureau
1. On the afternoon of April 21, 2021, our company took the initiative to communicate with Zhengzhou Zhengdong New Area market supervision and Administration Bureau (hereinafter referred to as Zhengdong New Area Municipal Supervision and Administration Bureau); at 18:00, our company went to Zhengdong New Area Municipal Supervision and Administration Bureau as required to receive the rectification order notice.
2. At about 11:00 a.m. on April 22, 2021, our company went to Zhengdong New District Municipal Supervision Bureau to communicate and provide written materials. Zhengdong New District Municipal Supervision Bureau requires our company to provide data directly to customers.
3. During the period of April 21 and 22, 2021, our company communicated with the comrades in charge of handling the case in Zhengdong New District Municipal Bureau of supervision for many times and submitted the application letter, imploring the third-party appraisal agency to intervene, and expressing that we are willing to bear all the expenses arising from the appraisal.
At present, we have not got the opinion of whether the client concerned agrees to conduct the third-party identification or not, and the suggestion of selecting a specific identification and testing institution. In the next step, we will continue to contact customers sincerely and actively, respect the wishes of consumers, and promote the safe resolution of the incident.
We have implemented the requirements of the State Administration of market supervision and administration and Zhengzhou Municipal Bureau of market supervision and administration strictly and item by item for the first time. We have taken practical actions to safeguard the vital rights and interests of consumers and sincerely won the understanding and support of consumers.
We once again promise that we will unreservedly cooperate with the regulatory authorities to carry out in-depth investigation and accept social supervision in an open manner. We are willing to witness jointly by the three parties with the consent of customers, the government's designation or supervision, and conduct testing in any qualified authoritative testing institution nationwide.
Thank you again for your understanding.