Recently, some users reported that the apple computer they were using was broken. When they went to the official after-sales service, they encountered malicious harassment.
It is reported that the apple computer that Mr. Li is using was bought for more than 16000 yuan three years ago. On May 16, he carried out a repair at Qibao Apple after-sales point on the first floor of Qibao Vanke Plaza, Minhang District, Shanghai. The maintenance personnel said that the mainboard was broken and needed to be replaced. Because my computer has passed the maintenance period, I spent 5123 yuan to replace the motherboard at the suggestion of the maintenance staff.
Two days later, Mr. Li got the repaired computer, but because of the replacement of the motherboard, all the data in the computer was gone. Aware of this problem, on the 19th, Mr. Li returned to the after-sales department, hoping to get back the old motherboard removed from his computer.
I thought it was reasonable to take back the things that belonged to me. However, to Mr. Li's surprise, the staff in the store told him that the old parts were owned by apple. If you want to get back this old motherboard, you need to pay an extra 5000 yuan.
According to Mr. Li's e-mail, if the repair does not fall within the scope of warranty, for the best interests of consumers, Apple will retain the replaced parts or products as its property and provide consumers with a lower service price. If Apple is required by relevant laws to return the replaced parts, consumers agree to pay apple the full cost of the replacement items.
According to mammoth news, Qibao belongs to Apple's direct store, which is a unified national regulation, not aimed at Mr. Li alone. According to the company's after-sales policy, all maintenance of Apple products are replaced by replacement. In short, when there is a problem with the consumer's product, the company will recycle the old parts, and the actual price paid by the consumer is the price after replacement.
Moreover, this policy will be confirmed with consumers before maintenance, otherwise, after-sales service will not be able to carry out the next operation and maintenance. As for the data and privacy issues mentioned by Mr. Li, his old motherboard has been recalled from the factory and given to consumers.
For the above problems, Liu Jianfeng of Henan Yangxia law firm believes that Apple's after-sales regulations are illegal. First, the property rights of both new and old parts belong to consumers and have nothing to do with after-sales. Second, such a provision belongs to the overlord clause and has no binding force on consumers. It is suggested that Mr. Li can call the consumer protection hotline to safeguard his legitimate rights and interests.