In addition, Netease game also provides 24-hour non-stop special line telephone throughout the year. Through the online customer service care team, it accepts the problems of game addiction prevention and refund through multiple channels and modes, and sends special personnel to follow up the needs of parents and give priority to minors, so as to build a more perfect online protection system and strictly prevent minors from becoming addicted to the network.
In view of the game environment where minors surf the Internet, Netease Games has also carried out targeted treatment, specially rectified the bad information in the game, and strictly dealt with the illegal users by strengthening the multi-line operation of manual audit and machine identification of illegal contents; For the management of juvenile black property, resolutely crack down on the sale of account numbers on third-party platforms to protect the safety of juvenile property; For the treatment of harassment black hands, multiple judgments are used to identify bad information related to pornography and violence in the game. At the same time, effective online joint investigation is carried out in conjunction with local public security, and the black hands that harass minors in the game are hammered. At present, 31 black hands in the game have been successfully attacked.
At the same time, the two special actions launched simultaneously by Netease games effectively deepened the effect of three prevention and three treatment, and strengthened the rectification atmosphere of minors' network health and safety. The special action for the protection of minors in summer specially strengthened the audit of Netease Games' online games, live broadcasting platforms and social platforms, carried out screening actions around the platform content, and severely cracked down on relevant illegal information and accounts, with the processing volume increased by 320% compared with the same period; The special action for the treatment of deformed rice circle culture specifically aims at the bad fan culture in the rice circle, and carries out special treatment on the in-game, live broadcast and game community platforms to eliminate the bad content that is easy to affect the values of minors. At present, more than 1294 illegal accounts have been disposed of and 16 bad topics have been dissolved.
On the one hand, we need to solve the problem of minors' addiction from the source, work with parents to create healthy game norms and strengthen the correct guidance of minors; On the other hand, it is necessary to strictly curb the bad content of the network, cooperate with relevant departments to build a clean and bright Internet environment and escort the Internet for teenagers.
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