MacRumors reports that along with the new iPhone 13 model, Apple also unveiled an updated version of its MagSafe leather card bag with Find My built in. The new MagSafe leather card case is designed to be easier to Find if it slips off the iPhone or falls out of the pocket, but some iPhone 13 series users have found that the MagSafe leather card case doesn't allow for Find My connection.
According to the Reddit post, affected users were unable to get the proper "Find My" pop-up window when they connected MagSafe leather card packs to their iphones. The problem appears to affect iPhone 13 models in particular, but there have also been some complaints from iPhone 12 users.
As demonstrated in the hands-on video below, the MagSafe leather card pack should automatically connect to Find My when connected to an iPhone, but it doesn't work at all for some users.
Some users, guided by Apple's support department, have been successful in erasing their network Settings, but others say it doesn't work.
"I called customer support three times to get this fixed with my iPhone 13 Pro Max. That's why it worked: they told me to go into Settings. Gm & gt; Transfer or reset > Erase & gt; Erase network Settings. The phone is rebooted, the MagSafe leather card bag is attached to the back of the phone, the animation pops up and the leather card bag is now in the Find My app."
Reddit user EndlessApology was told by Apple support to take more drastic steps and put the iPhone into Device Firmware Update (DFU) mode to reinstall the operating system using a Mac.
"Today I got my MagSafe leather card bag and immediately had this problem with both my iPhone 13 Pro and iPhone 13 Pro Max. Talked to the apple tech people, did what they said, and it worked out. Put the phone into DFU mode and reinstall the operating system and firmware. Set the phone again without doing any recovery. Once the setup is complete, open the leather card bag and it will pop up in about five seconds, asking you to pair users to Find My. Later, if you need to, reset the phone on the device and restore it from a backup of the Settings."
The DFU mode is largely successful for most users trying to solve this problem, but it is a huge hassle and should not be necessary for a simple accessory pairing process. According to the Reddit post, Apple is aware of the issue, so it's possible there will be a fix in a future update.
For now, users who want the MagSafe leather card pack to work immediately should try resetting the network Settings option, and if that doesn't work, reinstall iOS 15 using the DFU method. Or you can wait patiently for apple to push a fix in the next iOS 15.x update.