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Ten thousand yuan of folding phone warranty more difficult! Samsung will rely on the system logs to determine whether it is artificial

via:快科技     time:2021/10/6 22:01:37     readed:83

Samsung's Galaxy Z Flip 3 series has attracted a lot of attention as one of this year's rare clamshell flagship models. This generation, Samsung also adopted a new ultra-thin flexible glass process, greatly improving the life and look and feel of the folding screen. Even if the screen does break under special circumstances, Samsung has provided an official warranty to reassure users.

However, according to foreign media reports,Samsung recently significantly raised the bar for screen warrantiesEngineers will try to read the acceleration information in the phone's logs to determine whether the screen fell when it cracked, which can be used as evidence of human damage to deny warranty claims

Already, some Galaxy Z Flip 3 owners have shared stories of receiving or being denied free repairs under warranty. One Galaxy Z Flip 3 user reported that Samsung eventually agreed to fix the phone under warranty, even though engineers determined that the device had been dropped three times, the last time 10 hours before the screen cracked. Because warranty claims are issued within 14 days of purchase, the official attitude is more relaxed. But not everyone will be as lucky.

In general,If you happen to own a Galaxy Z Flip 3, don't make the habit of leaving your phone on the couch or mattress. While this behavior won't cause damage to your phone, the recorded information may cause future warranty problems.


translate engine: Youdao

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