People's Daily Online Beijing On January 17 (Shen Jiping) according to the "communication travel card" official wechat public number news, for the recent use of travel card inquiry service encountered some problems, "communication travel card" to sort out and answer questions. It noted that direct quarantine measures are not recommended for asterisked travel card users.
China Academy of Information and Communication Technology (CAICT) is a public institution directly under the Ministry of Industry and Information Technology. According to the introduction of "Communication Itinerary Card", the itinerary card is marked with asterisk "*", which indicates that the user's itinerary in the past 14 days contains cities with medium-high risk areas, but does not mean that the user has actually visited these medium-high risk areas. When seeing the asterisk on a user's travel card, epidemic prevention officials are advised to further verify whether the user has actually been to medium-high risk areas, and then follow local epidemic prevention policies to determine whether they need to be quarantined. Direct quarantine measures are not recommended for travel card users with asterisks.
At the same time, the asterisk "*" has nothing to do with the user's personal health status, but only serves as a reminder of cities in medium and high risk areas for the convenience of management personnel to check. The asterisk disappears when the user's itinerary in the past 14 days does not include cities in medium-high risk areas.
For the case that the itinerary card cannot find the itinerary, the Communication Itinerary card describes that the itinerary card analyzes the signaling and CDR data of the mobile phone. Therefore, the itinerary data can only be generated when the user uses the mobile phone. If you can't find your itinerary, try making more phone calls, or turning off your Wi-Fi connection and using 4G data, and you'll usually find your data the next day. In order to avoid the location deviation caused by the coverage of base stations in neighboring cities, the travel card sets the judgment condition of staying for 4 hours. Therefore, within a day, the earliest to latest call or traffic usage record time span should be more than 4 hours (for example, once at 7 am and once at 12 PM) to meet the requirements. If you are a user who "carries the number to transfer the network", there is a certain time difference between user information synchronization and trip calculation. Usually, the calculation of trip information will be delayed for 1-2 days. If you still can not query the itinerary, you can contact the customer service of the operator (Telecom 10000/ Mobile 10086/ Unicom 10010).
When users reported that they could not receive the VERIFICATION code or the message "failed to send SMS", the "Travel Card" responded that users could judge by the following questions: Is there any software blocking or SMS receiving blacklist set? Is your phone in arrears? Is the network signal in your current location good? Do you actively prohibit value-added services? In addition, it is recommended to wait for a period of time and try again during peak hours because of the large number of requests in a short period of time (such as rush hours). If you cannot receive the verification code after all the preceding problems are rectified, contact the customer service of your carrier. In addition, it is recommended to download the mobile APP version of "Communication Travel Card", which provides the one-click login service of the mobile phone number of the local machine, saving the process of receiving and receiving verification codes.