Reporter/He Jipai & NBSP; Edited by Yan Zi
A ridicule post, let WPS deep in the whirlpool of public opinion.
An online writer claimed that his WPS novel of more than 1 million characters was locked and could not be opened because it "may contain prohibited content".
"Who gives it the right to snoop on users' private files and do what it wants?" The netizen said that the content does not involve pornography or politics, can be serialized on the website, and has not been shared.
The net article circle people panic, "crops" planted in the WPS field, was bulldozed by a shovel. Office workers, college students and others who often use WPS documents are also alarmed.
What's wrong with this homegrown software that can compete with Microsoft Office?
Infringement of the wave
As negative public opinion continues to ferment, WPS has issued two consecutive statements.
WPS specifically responds that it does not audit, lock, or delete users' local files. In the statement, it added that the link to an online document shared by the user was suspected of violating the law and therefore prohibited others from accessing the link.
WPS says it has an obligation to censor all content distributed through its platform. "When we review in accordance with the law, we will take strict encryption desensitization measures to protect the security of users' information." The WPS said.
WPS this matter, is it an invasion of user privacy?
21CBR asked lawyers if WPS was violating privacy by reviewing documents stored locally. Does WPS have the right to view and manipulate documents stored in the cloud that are not publicly distributed by the user?
A Guangzhou-based lawyer told 21CBR that in the former case, it is a clear violation of personal privacy, while in the latter case, the platform has no right to check.
Zhou, a lawyer from Beijing Yingke Law Firm, told 21CBR that when using cloud documents or sharing functions, WPS is not just a word editing software, but similar to a communication tool. "Documents need to be reviewed in accordance with the law."
"Locally stored files, without reasonable grounds, [the software] has no right to audit the content." "She added.
Zhao Hu, partner of Zhongwen Law Firm, said platform censorship is a way to collect personal information that requires consent and complies with the law.
As for privacy violations, there is a precondition: "If privacy is not made public, it is not an invasion of privacy." Zhao explained to 21CBR.
"21CBR" reporters inquired jinshan office official website, its online service agreement, listed the following provisions:
"For content uploaded, submitted, published, stored, sent, received, disseminated or shared by you using the Service, we will only view, review, analyze, discuss, etc. by ourselves or entrust a third party under relevant laws and regulations..."
You Yunting, a senior partner at Dabang Law Firm in Shanghai, said the agreement "expands power too far".
"The Cyber Security Law requires you to regulate publishing and distribution, but WPS has expanded its powers to regulate uploading, storage and submission." You yunting said.
Since a broken arm
WPS is the core product of Kingsoft Office.
WPS is "denounce", jinshan office is very anxious. Zhang Qingyuan, CEO of the company, posted six posts in three days to clarify the rumors.
Zhang Qingyuan is leading the team to complete the RESEARCH and development of WPS. The last time he used weibo was in 2017.
WPS comes from golden hill office, company honorary chairman, real control is lei Jun, calculate since golden hill was founded from 1988, WPS already passed more than 30 years.
It was once an unprofitable product. Lei jun once said, "Doing WPS office software is' stupid 'thing."
Now, WPS Office products have become kingsoft Office's main source of income. Assisted by WPS, Jinshan office's gross profit margin in the past five years remains at a high level, exceeding 85%.
C terminal users, hold up the majority of Jinshan office revenue. For individual users, Kingsoft office provides free experience of basic functions and paid membership functions, the latter is divided into WPS member, rice husk member, super member three categories.
According to the financial report of Kingsoft Office in 2021, the domestic personal office service subscription business revenue is 1.465 billion yuan, accounting for 44%, which is the largest income.
Any crisis of user trust is fatal to WPS.
To retain users, WPS has cut advertising, which contributed $400m in revenue last year. Zhang Qingyuan said, the latest at the end of next year, completely shut down advertising business.
"We've been reducing our ads for a few years now, and there are very few ads on the PC version," he said. "Many of the ads are not from us, but from third parties who monitor the WPS launch." Zhang Qingyuan said.
It takes a long time to build trust, but it only takes a moment to destroy it. WPS, which cut itself off, takes a lot more time to heal the rift. Some users said they would switch to other products.