The bear child secretly recharged the game!
According to@News, Ms. Shi from Hangzhou, Zhejiang recently reported on the complaint platform thatThe 9 -year -old child in his family played a game called "Tank's Decisive Battle", which recharged 21 in more than 6 hours, a total of more than 8,900 yuan.
Ms. Shi flipped through Alipay bills and found the deduction record,I have contacted Apple and the game operator to interact with each other (Beijing) Technology Co., Ltd. to apply for refunds, all of which were rejected.
Among them, the staff who love and interactIt is impossible to determine whether it is consumed by minors with consumption time, so it cannot handle it.& ldquo; It is recommended that you can communicate with Apple customer service staff & rdquo;.
The refund review department of Apple said that it had received a refund appeal submitted to the Consumer Association, but the current order test failed to pass it and could not be refunded.
Later, I was linked to interact with each other again. The other party's customer service said that if it can be determined that the consumption of minors, the company has a special person responsible for handling, so users need to provide some evidence that can prove that it is a minor consumption.
But for what kind of evidence can prove that it is minor consumption, the customer service is called & ldquo;
As of now, the incident has not been properly resolved.
However, after the incident was exposed, some netizens also said that if it was not confirmed that the consumption of minors, the enterprise did have no responsibility and obligations to refund it. If the adult lied, the company's rights and interests could not be guaranteed.
Do you think this should be refunded?