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Radeon RX 7900XTX users asked for a refund on the grounds that the temperature exceeded 110 ℃, AMD refused: the temperature is normal

via:IT之家     time:2022/12/27 16:01:31     readed:301

The AMD Radeon RX 7900XTX graphics card runs very hot and can easily exceed 100 degrees Celsius under high-density workloads such as 4K games, IT House said on Dec. 27.One user's request for a refund from AMD was denied, and AMD said it was normal for RDNA3's flagship product to exceed 100 degrees Celsius.

Data collected by HardwareLuxx shows that most AMD Radeon RX 7900XTX graphics cards are close to 90 degrees Celsius, and in some cases can even exceed 110 degrees Celsius. At such high temperatures, the card may automatically lower its frequency and thus reduce performance output.

A Reddit user used this as a reason to request a refund from AMD, but was denied by AMD. In the post, it was written that

Hello everyone.

Many people are experiencing problems with their 7900XTX graphics cards, temperatures can top 110 degrees Celsius with fan speeds reaching 100%. The next thing you know is that the performance drops due to downclocking.

I just received a response to my refund request.

------------------------------

Thank you for the email.

The temperature is normal, if you have any questions, please contact us.

Thank you for contacting AMD.

IT House has learned that Der8auer's survey shows thatThese heat dissipation problems are caused by pure manufacturing negligence.AMD  Radeon RX 7900 XTX s poor cooling has two problems, one is low quality thermal grease, and the other is poor installation. Replacing the same thing with an aftermarket component could solve the problem. Subsequent production of RDNA 3 parts should correct this problem.

translate engine: DeepL

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