Sina digital news on the morning of March 15 news, according to the black cat complaint [complaint entry] data, Sina digital complaints on mainstream TV enterprises were collated and analyzed.
This data is the platform data for 2022Statistics show that in 2022, complaints of "product failure" in the TV industry accounted for 20%, among which "display failure" is the most prominent problem.
The response rate of complaints handled by TCL is relatively high (91%), but the complaint completion rate is relatively low (68%). For SONY, Sharp, Konka and Changhong, the completion rate of complaints was very low, at 18%, 29%, 57% and 48% respectively.
This data comparison was conducted through the analysis function of industry and competitive products of Meoda platform, and the core complaint data of mainstream TV enterprises were compared, including the total number of effective complaints, complaint response rate and complaint completion rate.
User comments