On May 13, according to the Beijing Daily,Ms. Wang found that more than 100,000 yuan was missing from her bank card.She hurriedly printed the bank flow.It was found that most of the consumers were paid by a game company, and Ms. Wang only learned the truth when she asked her 12-year-old son Xiao Yu.
It turned out that Xiao Yu was infatuated with a mobile phone game, and in a month's time, he unexpectedly recharged more than 400 times, and deleted the transaction records after recharging. According to introductionXiao Yu used a game account registered with adult information. After the parents communicated with the game company involved, the other party said that 30,000 yuan could only be refunded out of humanitarian reasons.
Lawyers say that many times the game platform rejects refund applications because parents have no way to prove that the account is controlled and used by minors. There are individual irresponsible adult users who spent thousands of yuan and tens of thousands of yuan, but regretted it after impulsive consumption, using the game account as a reason for minors to use, hoping that the platform would give a refund.
Therefore, at the time of refund, parents can provide some information to prove that minors have used their parental identity.
First, it can explain the consumer group of the product. Because different games have different consumers. For example, the game is a shooting game, but the parents are a middle-aged woman, not interested in it, and the game is relatively more in line with the hobbies of teenagers.
Second, we can start with the user's registration information. Users will set account passwords and secret protection questions in the game. Some minors' account passwords contain his initials and date of birth, which shows that the account is controlled by a minor.
Third, it can be described by the parties themselves. For example, after parents found that minors have recharge behavior, they asked minors to write letters of reflection and repentance, which should be stated by minors themselves.
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