Home of IT May 30 news, the operation center of wechat public platform issued a document to optimize the customer service message interface ability of the public account. Some public accounts take the initiative to frequently deliver marketing content to users through the customer service message interface when users have no customer service consultation and service requests, causing harassment to users.

Home of IT Note:

Public account customer service message interface: When the user interacts with the public account in a specific action, wechat will push the message data to the developer. The developer can call the customer service interface within a period of time and send messages to ordinary users by Posting a JSON packet.

The adjustments are as follows:

Cancel the limit of customer service message delivery for developers in payment scenarioMeanwhile, in the scenario of user reply message, the developer can send the customer service message quota to the user within 48 hours after receiving the event notificationFrom 20 to 5; The rules remain the same in three scenarios: click the custom menu, follow the public account, and scan the two-dimensional code.

The new rules will automatically take effect from 0:00 on June 12, 2023. The registered public accounts will be notified in batches and the gray scale will be adjustedEarly AugustThe quota of all accounts has been reclaimed.