According to the news of China Railway official account on August 22nd,Since August 22nd, the railway department has further optimized and improved the information service function of 12306 passengers.

Travel information services such as ticket purchase, bus ride, refund and rescheduling, outage notice and delay reminder will be provided to better meet the needs of passenger information services and enhance the travel experience.

After in-depth investigation and research, the National Railway Group has actively promoted the R & D and upgrading of the China Train 12306 system, effectively solved the most direct and practical problems that passengers are most concerned about, and optimized the information service function.

There are mainly three aspects of improvement:

The first is to enrich the service scene.On the basis of the original information of ticket purchase, refund, ticket change, train outage and recovery to passengers.On the basis of the original information of ticket purchase, refund, ticket change, train outage and recovery to passengers.

The second is to expand the scope of access.On the basis of the original push service information only to ticket buyersAdd push service information to passengers. After optimization and adjustment, the railway information service will strive to reach all passengers.

The third is to optimize the push mode.According to the needs of passengers, push messages through Wechat, Alipay and 12306 mobile APP.For passengers who do not open Wechat and Alipay message notification, the service information will be pushed through mobile text messages.

For passengers who do not open Wechat and Alipay message notification, the service information will be pushed through mobile text messages.