On September 18, the pictures of the apple "pigtail" customer service fermented on the Internet in these two days, and then attracted everyone's controversy.

Many netizens said, "This braid really makes me feel full of malice."

Now, Apple China officially responded that the customer service is a female employee of Apple in California, USA.

In fact, this picture is not only in Apple's official website in China, Apple's official websites in the United States, Japan, South Korea and other countries use the same photo, and it is not discrimination against China.

Some netizens said, is it too sensitive? Others believe that companies should consider the public's feelings and avoid using potentially controversial images.

In the social platform launched a survey on "how to see Apple's official website pigtail customer service image", as of 10 o 'clock on the 18th, 22,000 people chose the "really inappropriate" option, accounting for the highest proportion. Another 20,000 chose "should apologize," and 19,000 chose "too sensitive."